Return & Refund Policy

Trade Name: keterhome
Phone: +1 315-961-6672
Email: cantact@keterhome.store
Address: 9528 Highway 25, Milton, ON L9T 2X7, Canada

We want you to be completely satisfied with your purchase. If you’re not happy, you may return eligible items under the following conditions:

Items must be returned within 14 days of delivery.
Items must be unused, in their original packaging, and in the same condition as received.
Proof of purchase (order number or receipt) is required.

The following items cannot be returned:

Once your return is received and inspected, we will notify you by email.
Approved refunds will be issued back to your original payment method within 5–10 business days (processing times may vary depending on your bank or payment provider).
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange for the same product, please contact us at cantact@keterhome.store.

Customers are responsible for return shipping costs unless the product was defective or incorrect.
To initiate a return, contact us at cantact@keterhome.store for instructions and the return address.

If your order arrives damaged or with a defect:

📩 For return or refund inquiries, reach us at cantact@keterhome.store or call +1 315-961-6672.